FAQ'S

You've got questions, & we've got answers. Please check out the common questions below before emailing us. Our office hours are 10am-2pm PST. We are a small team & aim to get to all inquiries within 2 business days.

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SITEWIDE SALE FAQ'S

Our support team will be offline on Black Friday, we will respond to all inquiries on Monday.

FINAL SALE

All items marked final sale are final sale-no returns or exchanges, no exceptions.

PRICE ADJUSTMENTS

We're sorry-no price adjustments on previous orders will be made during the sale.

ORDER CHANGES

We’re sorry! We are a small team and due to the high volume of orders during this sale, we are unable to edit, combine or cancel any orders placed during this sale

SHIPPING DELAYS

Due to the high volume of orders during this time, delays are possible at our warehouse and with USPS, Fedex & UPS. We appreciate your patience.

The item I want is out of stock, what can I do?

You can sign up for our back in stock emails on the product page. Many of our styles & colors are seasonal. Some items will never be restocked.

How long does it take for my order to be processed?

Orders placed before 1pm PST will ship same day. Orders received after this time will be processed the following business day. We do not process orders on the weekends & holidays.

How can I cancel my order?

If your order has not shipped yet, please reach out to service@wearehah.com & we can cancel your order.

How can I edit my order?

We are unable to edit orders at this time. Please reach out to service@wearehah.com to cancel the order, so you can place a new order with the correct items.

How can I update my shipping address?

If your order has not shipped yet, we can update your address. Please email your order number with the updated address to service@wearehah.com

What if my package is lost?

For all lost packages, please email service@wearehah.com with your order information & your shipping address. We advise waiting 3 days after your tracking has stated "delivered". All lost packages are taken on a case by case basis. We will do everything possible to get you your HAH.

What is your return policy?

All PANTIES are FINAL SALE
All TRUST US boxes are FINAL SALE
All CUSTOMS are FINAL SALE
All SALE items are FINAL SALE
All BODYSUITS are FINAL SALE
All MASKS are FINAL SALE

All swim bottoms must have hygiene strips intact in order to be eligible for return
Item(s) must be in good condition and sealed in original packaging with original tags still attached
Item(s) cannot have been worn, washed, soiled, or altered in any way
We Are HAH reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined in our Return Policy. Any returns that do not meet the above requirements will be shipped back to the customer at his or her own expense.

How can I exchange my order?

Please check out our returns page here.

Can I get a price adjustment on a prior order?

No, we do not offer price matches.

I'm in the area, can I pick up my order?

Unfortunately, you can not pick up your order from our warehouse.