FAQ'S

You've got questions, & we've got answers. Please check out the common questions below before emailing us. Our office hours are 7am-1:30pm PST. We are a small team & aim to get to all inquiries within 2 business days. If you send us multiple messages, that will delay our response time. Thank you for your patience!

 

SITEWIDE SALE FAQ'S

Our support team will be available Monday-Friday from 7am to 1:30pm PST.

Please allow us to get back to you within 2 business days.

FINAL SALE

All items marked final sale are not eligible for returns or exchanges.

PRICE ADJUSTMENTS

We're sorry-no price adjustments on previous orders will be made during the sale.

ORDER CHANGES

We’re sorry! We are a small team and due to the high volume of orders during this sale, we are unable to edit, combine or cancel any orders placed during this sale. Please reach out to us to cancel an order so you can place a new one with the correct items.

SHIPPING DELAYS

Due to the high volume of orders during this time, delays are possible at our warehouse and with USPS, DHL & UPS. We appreciate your patience.

The item I want is out of stock, what can I do?

You can sign up for our back in stock emails on the product page. Many of our styles & colors are seasonal. Some items will never be restocked.

I received the wrong item, how can I get my correct item?

Oh no, we are so sorry you received the wrong item. Start an exchange & select that you received the wrong item. If you are not able to process a return/exchange reach out to service@wearehah.com

How long does it take for my order to be processed?

Our shipping carriers contintue to experiences challenges in certain parts of the country due to COVID-19. You may experience a delay in receiving your order which unfortunately is out of our control.

  • Processing times for orders is between 3-5 business days Monday-Friday
  • We do not process or ship orders on Saturday & Sunday
  • Once your order is processed our shipping carrier takes hold of your package & delivers according to the shipping speed you chose at checkout. You will receive tracking information once your order leaves our warehouse.

How can I cancel my order?

If your order has not shipped yet, please reach out to service@wearehah.com & we can cancel your order.

How can I edit my order?

We are unable to edit orders at this time. Please reach out to service@wearehah.com to cancel the order, so you can place a new order with the correct items.

How can I update my shipping address?

If your order has not shipped yet, we can update your address. Please email your order number with the updated address to service@wearehah.com

What if my package is lost?

For all lost packages, please email service@wearehah.com with your order information & your shipping address. We advise waiting 3 days after your tracking has stated "delivered". All lost packages are taken on a case by case basis. We will do everything possible to get you your HAH. We advise reaching out to us as soon as possible. We are unable to assist on orders that have been lost for 20+ days.

What is your return policy?

All PANTIES are FINAL SALE
All TRUST US boxes are FINAL SALE
All CUSTOMS are FINAL SALE
All SALE items are FINAL SALE
All BODYSUITS (without hygiene strips) are FINAL SALE
All MASKS are FINAL SALE

All swim bottoms, bodysuits, & swim one-pieces must have hygiene strips intact in order to be eligible for return
Item(s) must be in good condition and sealed in original packaging with original tags still attached
Item(s) cannot have been worn, washed, soiled, or altered in any way
We Are HAH reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined in our Return Policy. Any returns that do not meet the above requirements will be shipped back to the customer at his or her own expense.

How can I exchange my order?

Please check out our returns page here.

Can I get a price adjustment on a prior order?

No, we do not offer price matches.

I have two discount codes. How can I apply both to my order?

Our site only allows for one discount code to be applied to your order.