You've got questions, & we've got answers. Please check out the common questions below before emailing us. Our office hours are 10am-2pm PST. We are a small team & aim to get to all inquiries within 2 business days. If you send us multiple messages, that will delay our response time. Thank you for your patience!
SITEWIDE SALE FAQ'S
Our support team will be offline on Black Friday, we will respond to all inquiries on Monday.
All items marked final sale are final sale-no returns or exchanges, no exceptions.
We're sorry-no price adjustments on previous orders will be made during the sale.
We’re sorry! We are a small team and due to the high volume of orders during this sale, we are unable to edit, combine or cancel any orders placed during this sale
Due to the high volume of orders during this time, delays are possible at our warehouse and with USPS, Fedex & UPS. We appreciate your patience.
The item I want is out of stock, what can I do?
You can sign up for our back in stock emails on the product page. Many of our styles & colors are seasonal. Some items will never be restocked.
I received the wrong item, how can I get my correct item?
How long does it take for my order to be processed?
Due to COVID-19 & supply chain disruptions, we are experiencing longer processing times.
Orders placed before 1pm PST typically will ship same day. Orders received after this time will be processed the following business day. We do not process orders on the weekends & holidays.
How can I cancel my order?
How can I edit my order?
How can I update my shipping address?
If your order has not shipped yet, we can update your address. Please email your order number with the updated address to firstname.lastname@example.org
What if my package is lost?
For all lost packages, please email email@example.com with your order information & your shipping address. We advise waiting 3 days after your tracking has stated "delivered". All lost packages are taken on a case by case basis. We will do everything possible to get you your HAH.
What is your return policy?
All PANTIES are FINAL SALE
All TRUST US boxes are FINAL SALE
All CUSTOMS are FINAL SALE
All SALE items are FINAL SALE
All BODYSUITS are FINAL SALE
All MASKS are FINAL SALE
All swim bottoms must have hygiene strips intact in order to be eligible for return
Item(s) must be in good condition and sealed in original packaging with original tags still attached
Item(s) cannot have been worn, washed, soiled, or altered in any way
We Are HAH reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined in our Return Policy. Any returns that do not meet the above requirements will be shipped back to the customer at his or her own expense.
How can I exchange my order?
Can I get a price adjustment on a prior order?
No, we do not offer price matches.
I have two discount codes. How can I apply both to my order?
Our site only allows for one discount code to be applied to your order.