FAQ

When should I place an order to ensure same-day processing?

  • Orders placed before 1pm PST will usually ship the same day.
  • Orders received after 1pm PST will be processed the following business day.
  • We do not process or ship orders on Saturday or Sunday.
  • Orders placed after 1pm PST Friday will be processed on the following Monday.

Is shipping refundable?

No, all shipping charges are non-refundable.

Are International Duties & Taxes Included?

All international orders are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. Duties & taxes are calculated based on the items ordered, your shipment destination & the value of your purchase, & are added to your order total in the tax section of your shopping cart. Duties & taxes are nonrefundable.

What if I refuse delivery?

If you refuse any delivery from USPS or FEDEX, whichever carrier will return the package to our warehouse. From there we will refund you for the merchandise.

 

My order says "delivered" but I don't see it, what should I do?

Once your package leaves our warehouse it is up to our carriers to delivery your package on time & correctly. We suggest waiting 3 days from the delivery date to reach out to us. In the meantime, please check with neighbors/roommates/friends/family to see if they have seen the package. All lost packages are handled on a case by case basis.

My tracking hasn't updated in a couple days what is going on?

We are only able to see what you see when tracking the package. Unfortunately, our carriers can be slightly off on tracking. Please wait a couple days & it should update.

How can I track my order?

You will receive an email with your tracking number. If you have lost that email, you can track it through our chat! Just know your order number & email associated with the order.

What if I refuse delivery?

If you refuse any delivery from USPS or FEDEX, whichever carrier will return the package to our warehouse. From there we will refund you for the merchandise.