FAQ

When will I receive my order?

Order Processing

  • Processing times for orders is between 3-5 business days (Monday-Friday)
  • We do not process or ship orders on Saturday & Sunday
  • Once your order is processed our shipping carrier takes hold of your package & delivers according to the shipping speed you chose at checkout. You will receive tracking information to your email once your order leaves our warehouse.

How can I track my order?

You will receive an email with your tracking number once your order ships. If you need further assistance please email service@wearehah.com.

My tracking hasn't updated in a couple days what is going on?

We are only able to see what you see when tracking the package. Unfortunately, sometimes our carriers do not update tracking in real time. Please wait a couple of days for the tracking to be updated.

My order says "delivered" but I haven't received it yet. What should I do?

Once your package leaves our warehouse it is up to our carriers to deliver your package on time & correctly. We suggest waiting 3 days from the delivery date to reach out to us at service@wearehah.com. In the meantime, please check with neighbors/roommates/friends/family to see if they have seen the package. All lost packages are handled on a case by case basis.

Are International Duties & Taxes Included?

All international orders are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. Duties & taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. They are added to your order total in the tax section of your shopping cart. Duties & taxes are nonrefundable.

Is shipping refundable?

All shipping charges are non-refundable.

How can I edit my order?

We are unable to edit orders at this time. Please reach out to service@wearehah.com to cancel the order, so you can place a new order correctly.

I input the wrong address! What can I do?

If your order has not been shipped we can attempt to edit the address, please contact service@wearehah.com ASAP with the correct address. If your order has shipped we cannot make any changes.

Customers are responsible for inputting the correct shipping address at checkout. We are not responsibe for items mailed to an incorrect address due to customer negligence. If we receive your order back at our warehouse we will get in contact with you directly.

My order says "Returned to Sender." What should I do?

This can happen due to an invalid address input at checkout. Please reach out to service@wearehah.com for assistance.