***PLEASE NOTE: WE ARE MOVING & OUR WAREHOUSE IS TEMPORARILY CLOSED. STARTING 3/20 ORDERS WILL BE DELAYED FOR PROCESSING FOR APPROXIMATELY 7-10 BUSINESS DAYS. WE APPRECIATE YOUR PATIENCE.***

Our shipping carriers contintue to experiences challenges in certain parts of the country due to COVID-19. You may experience a delay in receiving your order which unfortunately is out of our control.

• Processing times for orders is between 3-5 business days Monday-Friday
• We do not process or ship orders on Saturday & Sunday
• Once your order is processed our shipping carrier takes hold of your package & delivers according to the shipping speed you chose at checkout. You will receive tracking information once your order leaves our warehouse.

You will receive an email with your tracking number. If you have lost that email, you can track it through our chat! Just know your order number & email associated with the order.

We are only able to see what you see when tracking the package. Unfortunately, our carriers can be slightly off on tracking. Please wait a couple days & it should update.

Once your package leaves our warehouse it is up to our carriers to deliver your package on time & correctly. We suggest waiting 3 days from the delivery date to reach out to us. In the meantime, please check with neighbors/roommates/friends/family to see if they have seen the package. All lost packages are handled on a case by case basis.

All international orders are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. Duties & taxes are calculated based on the items ordered, your shipment destination & the value of your purchase, & are added to your order total in the tax section of your shopping cart. Duties & taxes are nonrefundable.

No, all shipping charges are non-refundable.

At this time, we are unable to to modify any orders. Please reach out to our customer service representative for assistance.

If you refuse any delivery from USPS or FEDEX, whichever carrier will return the package to our warehouse. From there we will refund you for the merchandise.