FAQ

When should I place an order to ensure same-day processing?

Due to COVID-19 & supply chain disruptions, we are experiencing longer processing times.

  • Orders placed before 1pm PST will usually ship the same day.  
  • Orders received after 1pm PST will be processed the following business day.
  • We do not process or ship orders on Saturday or Sunday.
  • Orders placed after 1pm PST Friday will be processed on the following Monday.

Is shipping refundable?

No, all shipping charges are non-refundable.

Are International Duties & Taxes Included?

All international orders are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. Duties & taxes are calculated based on the items ordered, your shipment destination & the value of your purchase, & are added to your order total in the tax section of your shopping cart. Duties & taxes are nonrefundable.

My order says "delivered" but I haven't received it yet. What should I do?

Once your package leaves our warehouse it is up to our carriers to deliver your package on time & correctly. We suggest waiting 3 days from the delivery date to reach out to us. In the meantime, please check with neighbors/roommates/friends/family to see if they have seen the package. All lost packages are handled on a case by case basis.

My tracking hasn't updated in a couple days what is going on?

We are only able to see what you see when tracking the package. Unfortunately, our carriers can be slightly off on tracking. Please wait a couple days & it should update.

How can I track my order?

You will receive an email with your tracking number. If you have lost that email, you can track it through our chat! Just know your order number & email associated with the order.

What if I refuse delivery?

If you refuse any delivery from USPS or FEDEX, whichever carrier will return the package to our warehouse. From there we will refund you for the merchandise.