We hope you love your HAH purchase. If you don't, for whatever reason, we offer FREE RETURNS & INSTANT EXCHANGES within 30 days from date or purchase on all orders within the USA. Just make sure your return/exchange adheres to our policy.
FAQ
What is HAH's return policy?
Returns and Exchanges are approved only within 30 days from date of purchase. Please note:
SALE items are FINAL SALE
PANTIES are FINAL SALE
TRUST US BOXES are FINAL SALE
BODYSUITS without a hygiene strip are FINAL SALE
MASKS are FINAL SALE
*FINAL SALE means NO RETURNS or EXCHANGES*
All swim bottoms/1 pcs. must have hygiene strips intact in order to be eligible for a return or exchange
Item(s) must be in good condition and sealed in original packaging with original tags still attached
Item(s) cannot have been worn, washed, soiled, or altered in any way
We Are HAH reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined above. Any returns that do not meet the above requirements will be shipped back to the customer at his or her own expense.
How do I make an exchange or return within USA?
For eligible items please follow the steps above. For returns, you will receive a shipping label & a voucher in your email. Please feel free to use the voucher immediately if you wish to purchase something else. If you choose to not use the voucher, you will be issued a refund once we receive your return. For exchanges, you will receive a shipping label & your replacement order will be processed immediately. Check your email for an order confirmation.
How do I make an International return?
HAH does not provide free international returns. Please send eligible items back to us at the address below using any trackable shipping method, at your own expense. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid.
Ship to:
We Are HAH Returns
3447 S. Main St.
Los Angeles, CA 90007
How long do I have to make a return?
Eligible item(s) must be received at HAH within 30 days from the date of purchase to be eligible for a refund.
When will I receive my refund?
Allow 7-10 business days from the day we receive your package for us to complete your refund.
I did not purchase this product at wearehah.com. Can I still return it?
Our online store can only accept merchandise that has been purchased directly through our website. Merchandise purchased at other retailers must be returned to that respective retailer.
I received my We Are HAH merchandise as a gift. Can I return or exchange it?
If you received an item as a gift, you may exchange the item for online store credit, as long as it was purchased from our website and within 30 days from date of purchase.